User Experience Strategist

at University of Texas at Austin Libraries (view profile)
Published March 11, 2024
Location Austin, Texas
Category Academic  
Job Type Full-time  
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Cover Letter Requirements Required
Minimum Compensation in Local Currency 70,000
Hourly or Salary? Salary


Purpose: The University of Texas Libraries User Experience Strategist is a key member of the Assessment & User Experience team, focused on integrating user needs and experiences in all aspects of the UT Libraries’ current and future online presence and services. The person in this position will act as the Product Owner of the Libraries website, providing strategy and oversight for its content and functionality.


  • Develop and conduct user tests, analyses, and other research methods designed to assess user experiences and needs.
  • Present findings and recommendations in written reports and in-person presentations.
  • Coordinate with relevant stakeholders to prioritize and implement recommendations.
  • Recommend and make user experience improvements to the Libraries’ website, ensure the site maintains a consistent style and voice, and make routine content updates.
  • Coordinate with relevant groups to build a consistent user experience in Libraries systems.
  • Participate in a range of projects of the Assessment & User Experience team, including conducting interviews and facilitating surveys of users.
  • As a member of the Assessment & Communication team, foster a culture of assessment and data-driven decision-making.
  • Serve on Libraries and University committees and working groups, and participate in local, state, and/or national professional organizations.
  • Other related functions as assigned.

Required Qualifications

  • Bachelor’s Degree and five years of relevant professional experience.
  • Strong understanding of UX/UI design principles.
  • Demonstrated understanding of research methods including but not limited to usability studies, contextual inquiry, and surveys.
  • Advanced knowledge of website design principles.
  • Excellent organizational skills and demonstrated ability to manage complex workflows, competing priorities, and multiple deadlines.
  • Strong analytical and innovative problem-solving skills.
  • Demonstrated ability to work collaboratively and efficiently in a team-oriented, change-ready environment.
  • Demonstrated willingness to respond to opportunities with initiative, creative energy, and leadership.
  • Demonstrated ability to articulate technical concepts and requirements to broad audiences.
  • Excellent interpersonal and communications skills, especially when presenting data.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

  • MLS or other relevant advanced degree.
  • Experience using applied research methods including but not limited to usability studies, contextual inquiry, and surveys.
  • Expertise in relevant software applications, including statistical analysis or testing software.
  • Advanced knowledge of content strategy principles.
  • Knowledge and understanding of key issues and trends that affect academic libraries and higher education.
  • Experience in project management and formulating recommendations for improvement.
  • Demonstrated potential for leadership in university, state, national, and international programs and initiatives.
  • Experience working appropriately with sensitive and confidential materials and situations.
  • Demonstrated experience with relationship building, internally and externally.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills.

Working Conditions

  • Repetitive use of a keyboard at a workstation.

  • Typical library conditions

Work Shift: ​Monday – Friday, between the hours of 7am and 6pm, as arranged with supervisor. Flexible work arrangements available.