User Experience Researcher

at Harvard University (view profile)
Location Cambridge, MA
Date Posted December 8, 2021
Category Academic
Job Type Full-time
Apply Here
Education Requirements Bachelor's Degree in Psychology, HCI, Computer Science, or a related field.
Minimum Compensation in Local Currency $69,100-$83,000
Hourly or Salary? Salary


Job Summary

Although the position will remain posted, applicants are strongly encouraged to apply by end of day on January 14, 2022.

The User Experience Researcher designs and executes user research studies that support library services and digital products. Responsibilities carrying out studies including, but not limited to, usability tests, interviews, surveys, prototype tests and card sorts. The UX Researcher is responsible for analyzing outcomes and making recommendations through reports, presentations, and data visualizations. The UX Researcher reports to the Head of UX & Digital Accessibility and collaborates with the team at the User Research Center.

Job Code
386057 Library Professional

Job-Specific Responsibilities

The UX Researcher will:

  • Coordinate and lead library user experience research efforts.
  • Select appropriate research methodologies depending on the research need. These may include, but aren't limited to: ethnography, field studies, interviews.
  • Propose new research based on existing library experience data from previous URC studies.
  • Partner with staff stakeholders to refine research questions, gather study participants, and report findings.
  • Recruit and schedule the right participants for research studies, depending on the research need.
  • Analyze and synthesize findings from research and produce high-quality artifacts that can be reused by a variety of stakeholders.
  • Transform findings into actionable insights and recommendations that staff can use to innovate in services and outreach efforts.
  • Present findings from studies both at in-person presentations and written summaries.
  • Evaluate and report on web accessibility of library systems and websites.

Basic Qualifications

  • Bachelor's Degree in Psychology, HCI, Computer Science, or a related field.
  • Minimum of 2 years of experience in UX, design, human factors, customer experience, or a related field.
  • Experience using software for online collaboration (i.e. Miro), prototyping software (i.e. Sketch or InVision), surveys (i.e. Qualtrics), and UX tools (i.e. Optimal Workshop).
  • Experience evaluating web accessibility using Web Content Accessibility Guidelines (WCAG).

Additional Qualifications and Skills

  • MLS or MS in related field
  • Experience designing for library environments and/or higher education preferred.
  • Experience with web accessibility tools such as WAVE or SiteImprove.
  • Working knowledge of HTML, CSS, and JavaScript desired.
  • Excellent communication and presentation skills.
  • The ability to work independently and collaborate with a team.

Additional Information

Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.

Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library's holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers-now and in the future-with exceptional experiences and comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at and about the Harvard University community at

The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.

Working Conditions

  • The position will be based on our campus in Cambridge, MA., however there is the opportunity for a flexible or hybrid work model compliant with Harvard University remote work policies.

Job Function

Sub Unit

USA - MA - Cambridge

UX and Discovery Services

Time Status

00 - Non Union, Exempt or Temporary

Pre-Employment Screening
Criminal, Employment, Identity

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.