User Experience and Assessment Coordinator-Libraries & Museums

at University of Texas at San Antonio (view profile)
Published February 20, 2024
Location San Antonio, Texas
Category Academic  
Job Type Full-time  
Apply Here
Minimum Compensation in Local Currency 58000
Hourly or Salary? Salary


User Experience and Assessment Coordinator-Libraries & Museums


Location: San Antonio, TX


Regular/Temporary: Regular


Job ID: 11468


Full/Part Time: Full Time


Org Marketing Statement


The University of Texas at San Antonio, a Hispanic Serving Institution situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to promoting access for all. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.


With more than 34,000 students, UTSA is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property—for Texas, the nation and the world. Learn more, on or on,,, or


Posting End Date: Applications will be accepted through 11:59 PM CDT on 03/14/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.


Salary Range: $58,000 annualized, with flexibility, commensurate with education, experience and qualifications.


Hours: up to 40 hours per week, exempt.


Required Application Materials:


  • Resume and Cover Letter is required.


Essential Functions


Job Summary


You will help foster a culture of user-centered thinking within the organization, being an advocate for the user across the organization, ensuring that the user's perspectives are central to all decision-making processes. In this role, you will be a data evangelist, communicating data in ways that are impactful and inspired.


In collaboration with Libraries staff, campus stakeholders, and users, you will build and sustain an assessment program, visualizing key organizational data in support of informed decision-making.


Core Responsibilities


  • Conduct user experience testing and heuristic evaluations of systems, spaces, and experiences; analyze user data and recommend areas for improvement.
  • Collect, analyze, and visualize library and user data from various sources including library systems, vendor statistics, observations, surveys, interviews, and focus groups.
  • Develop, implement, and maintain systems to collect, store, process, and disseminate organizational data for internal decision-making and external reporting.
  • Generate analysis and translate insights into reports, visualizations, and dashboards to inform organizational decision-making.
  • Provide consultation, training, and documentation to support library staff as they gather, process, analyze, manage, and report data related to library resources and services.
  • Manage data collection for annual reporting for the Libraries and Museums (ARL, ACRL, IPEDS); including gathering, reviewing, evaluating, and synthesizing data submitted by library and museum departments.
  • Perform other duties as assigned.


Required Qualifications


  • Accredited MLS/MLIS or relevant Master's Degree
  • One year of experience working with data to assess programs, services, or products; data collection, manipulation, and analysis; and assessing user needs and behavior.
  • Knowledge of statistical analysis and interpretation.
  • Skills in and experience with quantitative and qualitative research methodologies, such as surveys, user interviews, or focus groups.
  • Experience with tools such as Google Analytics, Qualtrics or other online survey tools; or experience with user testing applications.
  • Strong organizational skills and attention to detail; excellent interpersonal, oral and written communication skills, including presentation skills; experience leading project teams; ability to work independently and as a member of a team.
  • Ability to present complicated information in easily comprehensible formats, e.g. data visualization, appropriate use of charts, etc.
  • Strong information management and organizational skills.
  • Displays curiosity and enthusiasm around data, analysis, and interpretation.


Preferred Qualifications


  • Competency with data visualization tools like Tableau, Power BI, or R.
  • Experience in academic libraries and knowledge of assessment tools in academic libraries.
  • Experience with program evaluation and statistical analysis.
  • Experience in data management and/or knowledge management.
  • Experience in administering surveys and using other research methods.
  • Experience in collecting and reporting data for ARL, ACRL, and IPEDs.


Additional Information


  • UTSA is a tobacco free campus.
  • This is a security sensitive position. Employment is contingent upon a successful background check.
  • Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.


Working Conditions


  • Hybrid work environment


Physical Demands:


  • Sedentary work; sitting most of the time. Jobs are sedentary, if walking and standing are required, only occasionally.


This position will require working both remotely in Texas and on campus (approximately five or more days on campus per month). Travel and parking expenses are the employee's responsibility. Applicants must be adaptable and open to working in both environments.


Equal Employment Opportunity


As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.


To view the full job posting and apply for this position, go to


Copyright ©2022 Inc. All rights reserved.