Identifies and recommends services to address changing practices in research. Through partnerships and outreach, facilitates the development of innovative tools and workspaces for individual, community, and online based research or use. Evaluates tools and technologies to identify their potential uses in digital humanities and scholarly research, while ensuring an accessible and usable experience.  Monitoring and analyzing digital engagement metrics to assess the effectiveness of strategies for the digital collections of the Library of Congress.  Developing and implementing digital engagement strategies to increase community outreach.

Brings appropriate focus to those who are infrequent or non-users, and/or those who are traditionally underserved.  Provides equitable delivery of digital services through the development of programs, policies, practices, and behaviors which make the Library available to all people.  Work involves developing, leading and implementing outreach services for a variety of demographics, analyzing community data and identifying community needs. Facilitates assistance and training for patrons and staff to promote the use of the Library’s digital collections by a variety of user communities. Exercises considerable tact and courtesy in frequent contact with patrons and the public.  Staying abreast with latest digital technologies to better services the community outreach.  Identifying trends in digital and community engagement.

Works with senior staff to develop plans for efficient and effective program implementation and administration. Develops and implements plans designed to enhance relationships with targeted partners, stakeholders, and communities of use.  Provides liaison assistance to ensure that external partners and users can easily work with the Library to access digital resources. Plans, promotes, and coordinates pilot programs. Facilitates strategy and project planning meetings, with outside entities, and across Library divisions, acting as a liaison across organizational lines.  Prepares planning sessions and briefings, organizes background materials, and conducts research. Collaborates in the management of budgets and finances as necessary.

Conducts comprehensive evaluations of pilots and ongoing programs to ensure digital engagement goals are set and met and identifies areas where service can be improved. Defines and establishes metrics to monitor and analyze program and/or collections use and performance.  Recommends actions needed to maintain or improve the quality and quantity of engagement. Ensures that strategic planning evaluations and assessments adequately and effectively address and measure program requirements for on going process improvements aligned with strategic direction associated with the researcher experience.