Job Summary:
The Coordinator I for Creative Spaces & Services – Hiring and Training facilitates the efficient operation and assessment of services and programs in the Libraries’ Creative Spaces. Works to advance services to meet the needs of diverse learners. The Coordinator serves as a proactive ambassador for the Libraries and University providing extraordinary customer experiences for the UTA community, guests, partners, and colleagues within a dynamic, high-volume, 24/7 environment.

Essential Duties and Responsibilities:

• Collaborates with Creative Spaces and Services leadership to hire and provide customer service training for 50+ student employees within the department. Maintains personnel workflows and paperwork related to student employees.
• Oversees effective scheduling of student employees throughout each semester, including training, outreach, and service area calendars for various functional areas of the Creative Spaces.
• Oversees daily operations (i.e. customer service support for learners, access, external memberships, creating billing invoices, order and maintain supply inventory, tool lending, safety compliance, maintaining student staffing budget, etc.) and documentation for the Creative Spaces. Evaluates statistics and reports to make data-driven decisions for the continual improvement of the Creative Spaces in conjunction with overall Libraries’ goals.
• Serves as a customer service backup for student employees to ensure adequate staffing of the space.
• Engages in cross-departmental strategic, communication and functional task forces within University Libraries.
• Performs other duties assigned.

Required Qualifications:

• Bachelor’s degree in a related field
• Two (2) years related experience

Preferred Qualifications:

• Three (3) years of related experience with one (1) year of supervisory experience
• One (1) year of experience managing and/or working in a makerspace or digital fabrication lab
• Previous teaching experience, demonstrating the use of multiple teaching methodologies
• Experience with current and emerging technologies and their applications in academic libraries and how knowledge of how they apply across disciplines
• Experience designing instructional/informational materials, both in print and online
• Experience with outreach and marketing services to students and faculty

Knowledge, Skills and Abilities:

• Ability to use creativity to design instructional/informational materials, both in print and online
• Ability to foster a positive working environment and model the Libraries’ values through daily actions and behaviors
• Be an advocate and ally for equity, diversity, justice, and inclusion
• Ability to innovatively use technology and evidence-based decision-making practices to develop and implement best practices to improve the user experience
• Effective leadership skills
• Effective time management skills
• Ability to work collegially and collaboratively with people of diverse backgrounds
• Advanced customer experience skills
• Ability to communicate effectively, including excellent interpersonal skills as well as verbal and written skills
• Ability to pay attention to detail
• Ability to transfer and apply knowledge and experience to new situations
• Ability to follow through on projects
• Ability to analyze situations and make sound decisions
• Ability to excel in a “perpetual beta” environment, with frequent change and intelligent risk-taking

Working Conditions
This position will include non-traditional work hours such as nights, weekends, and holidays depending on the needs of the university community. Some positions will have permanent overnight shifts. Flexibility is required to ensure the department is appropriately staffed in order to satisfy all service needs. Professional development, conferences, and training may require travel and/or overnight accommodations. Exposure to standard office conditions. Proficiency in all phases of work performed. Repetitive use of a keyboard at a workstation. Manual dexterity. Light lifting and moving. May work around chemical fumes. May work around chemicals. May work around electrical and mechanical hazards. The library has various locations across campus.

Our future colleague will also have an affinity for our Guiding Principles. These principles define HOW we do our work. These are our Guiding Principles exemplified through how we treat our colleagues:
We Care. We care about you, your success, your growth, your passions and all that you bring to the table.
We Empower. We empower our staff to be creative, think outside the box, work autonomously, and provide resources necessary for success.
We Take Ownership. We take ownership of our organizational culture and YOU take ownership of how our culture is shaped.
We Are Extraordinary. We are extraordinary because we attract and hire extraordinarily talented individuals like you!

APPLY NOW – We can’t wait to welcome you to our team.
Please submit applications at
https://uta.peopleadmin.com/postings/20682

EEO Statement
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.