Tufts University’s Tisch Library seeks an innovative, flexible, and collaborative colleague to join us in the role of User Engagement Librarian.The User Experience and Student Success Department leads Tisch Library in building expertise in user experience enhancement and usability, online learning, first-year instruction, and outreach to historically underrepresented groups.

The User Engagement Librarian applies student-centered, universal design principles to library content in a team-based work environment dedicated to developing a seamless user experience. This position develops and leverages robust knowledge of the evolving user experiences of the Tufts community to improve the Tisch Library website, develop outreach and promotional materials, conduct user research, collaborate with other library departments, and provide instructional support.

A successful candidate will:

-Collaborate with Research and Learning, Access Services, and Library Technology Services colleagues to develop user-centered library systems and services.
-Coordinate initiatives to maintain and improve the Tisch Library website, including website interaction with key products such as Primo and LibGuides.
-Help conduct user research, recommend appropriate methods, and use findings to suggest actionable recommendations to enhance and develop innovative services and library engagement.
-Leverage understanding of user behavior to coordinate and contribute to the design of outreach and promotional materials, social media, and signage, and wayfinding in the building.
-Participate in planning and assessing online and face-to-face services to address barriers that limit access to library services, collections, programs, and spaces.
-Serve as a liaison to assigned academic departments, participate in the first-year instruction program, lead information literacy instruction sessions, and provide research consultations.