Job Summary/Essential Job Functions:  Under the supervision of the Director of Institutional Research, the Lead Digital Projects Analyst is accountable for the technical design, modification, development, testing, and documentation of Digital Measures and other complex software products deployed by Academic, Faculty, and Student Affairs.

1. Convenes with users to conduct needs assessments, gather user feedback, and translate needs into solutions or work requests to the vendor.
2. Creates and updates user accounts and communicates with the vendors.
3. Provides technical support to all users of the Digital Measures system.
4. Serves as subject-matter expert and collaborates with several individuals/groups as it relates to Digital Measures.
5. Provides guidance and work direction to departmental team-members and may serve as project team leader.
6. Coordinates and tests system features and functionalities.
7. Oversees training schedules for all trainers, prepares training materials for users, and conducts trainings.
8. Collects and analyzes feedback from users to identify training needs and improve training. Delivers presentations to staff and faculty.
9. Coordinates the creation and maintenance of data integration systems and ensures data are imported accurately.
10. Manages manual data imports by facilitating collection of data from colleges and other entities and transforms data for import into Digital Measures.
11. Documents processes and procedures for collecting and importing data.
12. Identifies and develops customized reports/solutions and collaborates with university and college administrators to identify reporting needs.
13. Performs other related duties as assigned.

EDUCATION: Bachelor’s Degree in Computer Science, Data Analytics, or related field of study. (TRANSCRIPT REQUIRED)

EXPERIENCE: Four (4) years of computing technology/databases/data analysis, deploying training, and troubleshooting experience; OR Master’s Degree and two (2) years of related experience. (Prior experience in project management, and/or faculty activity reporting systems preferred).

LICENSES/CERTIFICATIONS: If not already certified, Digital Measures Certification and Digital Measures Workflow Administrator Certification must be obtained within three (3) months of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to discern user requirements and communicate needs to vendor/ITS.
• Ability to attend to detail and accuracy with textual, numerical, and statistical information.
• Knowledge and understanding of relational databases and querying language.
• Knowledge of Enterprise Content Management systems.
• Excellent written and oral communication skills. Ability to demonstrate a technical aptitude.
• Ability to manage multiple tasks, meet deadlines, and work in a team environment.
• Ability to think analytically, be self-organized, set priorities, and learn new data and technologies.
• Skilled with data cleaning and standardization for batch importing.
• Demonstrated knowledge of current/emerging academic technologies.
• Demonstrated ability to troubleshoot common technology issues.
• Knowledge of Digital Measures software (or a similar faculty activity reporting software system).
• Knowledge of or ability to quickly learn other university systems with which Digital Measures would interface, including IRIS, Cayuse, Banner, PubMed, Scopus, etc.
• Skills in programming languages (such as SAS, SQL, etc.).
• Knowledge of faculty work, responsibilities, evaluative processes, and project management.
• Demonstrated skills interfacing with academic technologies.
• Familiarity with Application Program Interfaces.

WORK SCHEDULE:  This position may be occasionally required to work evenings and weekends. May require occasional overnight travel.

Job

  Information Technology Professional 

Primary Location

  US-Tennessee-Memphis 

Organization

  Academic Affairs 

Schedule

  Full-time 

Job Posting

  Jun 24, 2020, 4:04:59 PM